Right of withdrawal

(A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity.)

Right of withdrawal

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day

- on which you or a third party named by you, who is not the carrier, has taken possession of the goods, provided that you have ordered one or more goods as part of a uniform order and these are or will be delivered uniformly;

- on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods, provided that you have ordered several goods as part of a single order and these are delivered separately;

To exercise your right of withdrawal, you must inform us (CARU AG, Weberstrasse 3, CH - 8004 Zurich, telephone number:+41 44 512 13 77, e-mail address:support@caruhome.com) by means of a clear declaration (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You can use the sample withdrawal form below, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

Consequences of withdrawal

If you withdraw from this contract, we have to reimburse you for all payments we have received from you immediately and at the latest within ten days from the day on which we received the corresponding products again without damage. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment.

You must return or hand over the goods to us immediately and in any case no later than ten days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the deadline has expired.

You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

Reasons for exclusion or expiry

The right of revocation does not apply to contracts for the delivery of goods that are not prefabricated and for whose manufacture an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.


Sample text for revocation:

I hereby revoke the contract I have concluded for the purchase of the following goods

- Ordered on:

- Order number:

- Name of the consumer:

- Address of the consumer:

- Signature of the consumer (only if the message is on paper):

- Date: